Customer Support Specialist
Year Bengaluru, Karnataka, India
Job Description
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About Us:
EagleView , the leader in aerial imagery, is hiring a Customer Support Specialist to our department. The Customer Support Specialist will respond to customer web inquiries regarding online merchandise or service orders. They will assist customers with product selection, answers basic questions, and suggests various product options that are available. Also, they will document customer problems and inputs in ticketing system and assure prompt/proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures Responsibilities:
- Responds to customer web inquiries regarding online merchandise or service orders.
- Assists customers with product selection, answers basic questions, and suggests various product options that are available.
- Documents customer problems and inputs in ticketing system.
- Assures prompt and proper resolution of customer queries by providing additional information.
- Escalates or engages others in the organization to provide a solution according to defined procedures.
- Other duties as assigned.
- 2+ years\xe2\x80\x99 experience in Customer Service
- Previous customer interaction
- Customer support policies, standards, and procedures
- Inquiry research and response
- Product support
- Service request management process
- Customer Service help desk software
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Job Detail
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Job IdJD3242441
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear