Job Description

Accelleron Industries central operations team is looking for high caliber customer support engineer who provides defined services to the internal customers with the best quality in the most efficient way. Customer support services endeavors to continuously improve upon the process & delivery of techno commercial services, with the aim to meet the expectation of the business and provide harmonious and delightful services to customers across the globe from India. In this role you will be reporting to the customer support manager.


Your responsibilities
Task list, to be performed while sitting in ABB India for service stations located outside of India, including but not limited to:

• To provide support to LDs on process Spare Part Quotes for enquiries received directly or through EUS or service coordinators. To register these enquiries in ATURB and ERP (or any other local system). Ensuring correct technical specification as per customer needs and commercial terms i.e. pricing, incoterms, texts, export checks, etc.
• To provide support to LDs on order booking in local ERPs which are received directly or through EUS or service coordinators. To book these orders in LDs local ERP and ensuring correct spare part delivery to correct address and on time as per customer’s requirement and agreed commercial terms.
• To support LD on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock. Ensuring to claim all applicable discounts from CHTUS. It includes booking of purchase orders in LD’s ERP and support local team in importing the parts if required.
• To ensure timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant costs.
• To support LDs in maintaining the master data (if required).

• Firm attitude towards delivering end to end high quality services and customer satisfaction.
• Expertise in computer skills, office 365. Excel, Word, Powerpoint.
• Basic SAP knowledge and experience on of SD/MM module.
• 5+ years of work-experience in order handling, preferably in dealing with international customers or suppliers.
• Good with verbal-written communication (English).
• Willing to work in odd and extended hours.
• Should have good interpersonal skills and be able to deal and respect different cultures across the globe.
• Academic qualifications: B.Tech / B.E., Dip. Engg. or MBA.

• Attractive compensation & benefits
• Employee Assistance Program
• Global parental leave program
• Flexible working models