Job Description

Role Overview

We are looking for a

Customer Support & Social Media Executive

to assist international customers with daily coordination, admin support, and social media management. This role requires strong English communication skills, professionalism, and the ability to handle multiple tasks efficiently.

Key Responsibilities

Communicate daily with customers via email, chat, or calls. Respond to client enquiries, provide updates, and ensure timely follow-ups. Manage admin tasks such as scheduling, document preparation, data entry, and reports. Maintain accurate records in systems (Google Workspace / MS Office / CRM).

Social Media Support:

Schedule, edit and post content provided by customers. Coordinate with designers/content creators for updates. Monitor social media pages for engagement and flag queries back to customers.

Requirements

Minimum

3 years of experience

in Customer Support or Social Media Support roles. Excellent written and spoken

English

(mandatory). Proficiency in MS Office/Google Workspace/CRM. Experience using social media management tools (e.g., Buffer, Hootsuite, Meta Business Suite, or similar). Familiarity with project/task management platforms (e.g., ClickUp, Trello, Asana, or Monday.com). Prior experience supporting international clients (Australian/overseas) is an advantage

Benefits

Competitive salary (based on experience). Opportunity to work with international clients across industries. Long-term career growth opportunity.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?60,000.00 per month

Application Question(s):

Do you have at least 3 years of experience Social Media Management and Customer Support roles? (Yes/No) Please rate your English communication skills (Written & Spoken): Beginner / Intermediate / Advanced. Have you previously worked with international clients (e.g., Australia, USA, UK) and handled direct communication? (Yes/No) What is your expected monthly salary? * What is your current notice period? (Immediate / 15 days / 30 days / Other)