Job Description

Job Summary:

As a

Customer Care Representative

, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, or chats professionally Assist customers with inquiries, service requests, and issue resolution Provide accurate information about products and services Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo) Follow up with customers to ensure resolution and satisfaction Escalate complex issues to the appropriate teams when required Adhere to quality standards, company policies, and service-level agreements (SLAs) Collaborate with internal teams to improve customer experience Meet customer satisfaction and productivity targets
Qualifications:

High school diploma or equivalent; Bachelor's degree is a plus Prior experience in customer care, customer support, or call center operations preferred Strong verbal and written communication skills Ability to handle customers patiently and professionally Comfortable working independently and in a team environment Basic computer skills and familiarity with CRM tools and MS Office Customer-focused mindset with problem-solving ability
Job Types: Full-time, Permanent, Fresher

Pay: ?11,828.27 - ?25,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Work Location: In person