makeO is India's leading clinical beauty platform, offering safe, advanced, and pain-free skin and dental solutions at home. Our brands toothsi and skinnsi have revolutionized self-care for modern Indians by blending technology and expert care.
Role Overview
:
We are looking for an enthusiastic and customer-centric individual to join our
Customer Support - Sales & Support team
. You'll be the first point of contact for our customers and play a crucial role in ensuring their queries are resolved efficiently and that they are guided toward our products/services.
Key Responsibilities
:
Handle inbound and outbound customer queries via calls, chats, WhatsApp, and email.
Understand customer needs and recommend suitable services or packages.
Support sales closure by providing product information, pricing, offers, and follow-ups.
Coordinate with internal teams (doctors, therapists, logistics) to ensure smooth appointment scheduling and service delivery.
Address complaints, rescheduling, refund requests, and service feedback with empathy and efficiency.
Maintain CRM entries, call logs, and service records accurately.
Meet daily/weekly customer satisfaction and conversion KPIs.
Key Requirements
:
Bachelor's degree in any stream
1-3 years of experience in a customer support or inside sales role (Healthcare, Beauty, or Wellness preferred)
Excellent communication skills - English and Hindi (regional language is a plus)
Comfort with CRM tools, call dialers, and basic MS Office
Patient, problem-solving attitude, and strong follow-up skills
Willingness to work in shifts (rotational or fixed, depending on team structure)
Why Join Us?
Be a part of a fast-growing D2C health-tech brand
Collaborative, young, and energetic work environment
Incentives on conversions and performance
Learning & growth opportunities in clinical beauty and tech-enabled customer service
Job Type: Full-time
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Yearly bonus
Work Location: In person
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