Job Description

Job Title: Senior Customer Support Lead

Company: Arooha Travel and Tourism

Location: Calicut

Job Type: Full-time

About Us

Arooha Travel and Tourism is a dynamic and growing travel company dedicated to providing exceptional travel experiences. We are looking for an experienced and motivated professional to lead our telecalling and customer support team.

Key Responsibilities

Lead and manage the telecalling/customer support team to achieve sales and service targets.

Handle inbound and outbound sales calls with proven ability to convert leads into confirmed bookings.

Develop strategies to improve customer engagement, sales conversions, and overall service quality.

Train, guide, and monitor team members to ensure high performance and consistent customer satisfaction.

Prepare and share regular reports on team performance and sales metrics with management.

Ensure smooth coordination with other departments (sales, operations, and marketing).

Requirements

Bachelor's degree (minimum qualification).

Proven experience in sales calls, conversions, and team leadership (travel/tourism background preferred).

Strong communication skills in English; knowledge of Hindi will be an added advantage.

Ability to lead a team effectively, motivate members, and achieve targets.

Excellent problem-solving skills and customer-centric mindset.

What We Offer

Competitive salary and performance-based incentives.

Opportunity to lead a growing team in a dynamic travel company.

Professional growth and career development opportunities.

Friendly and supportive work culture.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits:

Cell phone reimbursement Paid time off Provident Fund
Work Location: In person