Job Description

We are looking for a proactive and customer-focused

Customer Support & Sales Executive

to join our 24x7 team. This role involves handling inbound customer calls, providing app support, and making outbound calls for sales and onboarding. You'll play a key role in ensuring excellent service delivery while driving user engagement and satisfaction.

Key Responsibilities

Handle incoming calls, emails, and chats to resolve customer queries in a timely manner Make outbound calls to potential leads, follow-ups, or onboarding assistance Guide users in using our apps and resolve any technical or usability issues Maintain accurate logs of customer interactions using internal systems Collaborate with internal teams (tech, product, sales) to escalate and resolve complex issues Stay updated on product knowledge and company policies Provide a consistent and empathetic customer experience across all touchpoints

Requirements

1+ years of experience in customer support or sales (tech or app-based products preferred) Excellent communication skills in English (additional languages are a bonus) Comfortable with rotational night shifts and fast-paced environments Strong problem-solving skills and the ability to multitask Familiarity with CRM tools, chat platforms, or call center systems is a plus Self-motivated, with a positive attitude and a customer-first mindset
Job Type: Full-time

Pay: ?300,000.00 - ?650,000.00 per year

Language:

English (Required)
Work Location: In person