Job Description

Position: Customer Support & Sales Executive - Banking Process (TC00FF RM 3518)

(BOI | IDFC First Bank | Yes Bank)

About the Role

We are hiring enthusiastic freshers and experienced candidates for multiple voice-based roles in leading banking processes -- including inbound customer support, reminder calling, and outbound sales. This is a great opportunity to start or grow your career in the BFSI (Banking, Financial Services, and Insurance) domain with reputed banks like Bank of India (BOI), IDFC First Bank, and Yes Bank


Open Processes

BOI -

Inbound & Reminder Calling (Versant 3)

Handle inbound banking queries from customers

Make outbound reminder calls for payments, updates, or services

IDFC First Bank - Sales (X-Sell) (Versant 3/4)

Promote products like Personal Loans, Credit Cards, Current/Savings Accounts

Yes Bank - Sales (Versant 3)

Promote and explain products such as YCOP, CVM, RL (Retail Liabilities)

Key Responsibilities

Attend inbound calls and resolve customer queries

Conduct outbound sales calls to promote banking product

Maintain accurate call logs and CRM records

Achieve daily/monthly targets (for sales processes)

Follow process guidelines and ensure compliance with banking standards

Deliver excellent customer experience through clear communication and problem-solving


Eligibility Criteria

Education:

HSC or Graduation (Graduates preferred for BOI)

Experience:

Freshers welcome; experience in voice processes or banking sales is an advantage

Skills:

Good English-speaking skills

Customer-oriented and target-driven mindset

Ability to clear Versant Level 3 or 4 assessment

Availability: Immediate joiners preferred

Shifts & Week Offs

BOI:

Rotational shifts & rotational week offs

IDFC & Yes Bank: Fixed day shifts (9:30 AM - 6:30 PM or sales window) & Sunday off

Salary & Benefits

Competitive fixed salary (based on fluency and experience)

Incentives for sales achievement

PF, ESIC, and statutory benefits

Paid training provided

Job stability in BFSI sector with career growth opportunities

*

Job Category:

Banking Domain

Job Type:

Full Time

Job Location:

Airoli (Mumbai)

Experience:

fresher

Notice period:

0-15 days