Job Description

- Customer Support Analysts (Vadodara & Surat - Multiple Openings)- Company: Talent2Hire Solutions- Locations: Vadodara & Surat, Gujarat- Employment Type: Full-Time- Experience: 0.5 to 3 Years- CTC: Up to - 3 LPA- Shift: Rotational US Shifts (Timings: 7:30 PM - 5:30 AM, 5:30 AM - 3:30 PM, 2:00 PM - 12:00 AM) Job Summary:We are hiring Customer Support Analysts to join our growing team in Vadodara and Surat. This role involves handling customer inquiries, resolving issues, and delivering excellent support experiences via voice and email channels. We are also looking for specialists with experience in HMS (Hospital Management System) or PMS (Property Management System) support. Open Positions & Locations:- Customer Support Analyst - Vadodara (10-15 openings | 0.5-2 yrs | General Support)- Customer Support Analyst - Surat (5 openings | 0.5-2 yrs | General Support)- Customer Support Analyst - HMS/PMS - Surat (2 openings | 1-3 yrs | Specialized Software Support) Key Responsibilities:- Respond to customer inquiries via phone or email.- Provide accurate and timely support for product/service issues.- Troubleshoot problems or escalate to internal teams when required.- Maintain customer records and log interactions effectively.- Collaborate with internal departments to ensure customer satisfaction.- Identify areas for customer education or process improvement.For HMS/PMS roles only (Surat):- Provide technical support related to HMS/PMS platforms.- Assist with usage, feature explanation, system updates, and end-user training.- Work closely with engineering/product teams for escalated issues. Requirements:- For General Support (Vadodara & Surat):- 0.5-2 years of experience in customer support (Freshers with strong communication welcome).- Excellent verbal and written English communication skills.- Tech-savvy, quick learner, and customer-oriented.- Familiarity with CRM or support tools is a plus.For HMS/PMS Support (Surat):- 1-3 years of hands-on experience in HMS or PMS software support.- Knowledge of healthcare or hospitality domain workflows.- Strong troubleshooting skills and familiarity with ticketing systems or SQL.- Excellent communication and a customer-first mindset. (ref:updazz.com)