Job Description

Job Overview:

We are seeking an experienced and customer-oriented

Customer Support & Resolution Executive

to handle customer inquiries, manage complaints, and ensure smooth coordination with internal teams. The ideal candidate will have at least 2 years of experience in customer support, complaint handling, or a similar role.

Key Responsibilities:

Customer Support

Respond promptly and professionally to customer inquiries via phone, WhatsApp, and email. Provide accurate information regarding orders, delivery timelines, and product details. Maintain detailed records of customer interactions and issues.

Complaint Resolution

Handle and resolve customer complaints effectively. Coordinate with operations, warehouse, and logistics teams to resolve order delays or issues. Ensure timely follow-ups and keep customers informed until issues are fully resolved.

Operational Coordination

Work closely with internal teams to ensure smooth order processing and delivery. Track recurring issues and share insights with management for process improvement. Support workflow optimization to enhance overall customer service quality.

Skills & Qualifications:

Minimum 2 years of experience

in customer support, customer service, or complaint handling. Excellent communication and interpersonal skills. Strong problem-solving and conflict management abilities. Good computer skills (email, WhatsApp, basic Excel). Ability to multitask and work in a fast-paced environment.

What We Offer:

Competitive salary based on experience. Supportive and growth-oriented work environment. Opportunities to expand into senior customer service or operations roles.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person