Job Description

Position:

Customer Service Executive (Voice - US Healthcare Domain)

Location:

Salt Lake, Kolkata

Shift Timing:

Night Shift

Process Type:

US Healthcare - Inbound & Outbound Calls

Package

:

1,95,950 LPA

Benefits :

One side Cab Facility

Night shift allowance - 0 to 3,000 PM

MIP (Incentive post training)- 3K for fresher and 4500 for exp in international voice of more then 1+ year

Rotational shift predominantly night shifts

2 week offs -Rotational /Split

Full-time Students - Not Eligible
Night /Odd hours drop provided 7 pm to 7 am (Day time no transport -One-way transport provided)

Self-Travelling & Out of boundary - Not considered

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our

Voice/Blended Support Team

. The ideal candidate should possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service in a dynamic, shift-based environment.

Key Responsibilities:

Handle inbound/outbound customer interactions via voice calls. Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism. Maintain detailed and accurate call logs and follow standard operating procedures. Achieve performance targets related to quality, accuracy, and customer satisfaction. Demonstrate effective communication and listening skills to address customer needs efficiently. Adapt to flexible shifts and rotational schedules as per business requirements. Upsell or cross-sell products/services when required.

Eligibility Criteria:

Graduates (freshers)

with excellent communication skills are encouraged to apply. Preference given to candidates with prior

BPO experience

and

complete joining documentation

.

Not eligible:

Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.

Mandatory:

PAN card is required during the hiring process
Interested candidates can contact us on this number
Kashish-93540 76323
Monika- 98718 44095

Job Types: Full-time, Fresher

Pay: ?10,000.00 - ?18,000.00 per month

Schedule:

Night shift US shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Speak with the employer

+91 98718 44095