Job Description

Role Title: Customer Support Executive

Location: Kolkata Office (Beck Bagan Row)

Key Responsibilities:


Handle inbound customer queries (calls, WhatsApp, social media, email)


Guide customers through installation, product usage, and troubleshooting


Provide post-sales assistance, including warranty queries and complaints


Coordinate with the technical/service team for unresolved issues

Ideal Candidate Should Have:


Excellent command of English, Hindi, and Bengali


1+ years of experience in a customer support or call centre role


Ability to explain tech concepts simply and patiently


Strong interpersonal and documentation skills


Familiarity with CRMs and ticketing tools is a plus

Job Types: Full-time, Permanent

Pay: ₹11,264.95 - ₹21,714.06 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person