Customer Support Representative

Year    UP, IN, India

Job Description

Job Overview:



We are seeking a proactive and organised Student Coordinator to act as the key link between students and teachers. This role ensures smooth communication, prompt resolution of queries, and continuous engagement of students with our educational programs.

Key Responsibilities:



Act as a liaison between students and teachers to ensure smooth class coordination
Address and resolve queries or concerns raised by students and teachers
Monitor and follow up to ensure student retention and class continuity
Maintain accurate records of student progress and feedback
Collaborate with internal teams to improve the overall student experience
Support in onboarding new students and providing them with guidance
Escalate unresolved issues to the appropriate department in a timely manner

Qualifications and Skills:



Excellent communication skills (both verbal and written)
Strong interpersonal and organizational abilities
Experience in academic advising, student support, or a similar educational role
Ability to multitask and manage time effectively
A collaborative mindset with the ability to work in a team-oriented environment
Proficiency in using MS Office and student management tools
Prior experience in the education or EdTech industry is a plus
Job Types: Full-time, Fresher

Pay: ?12,000.00 - ?18,000.00 per month

Work Location: In person

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Job Detail

  • Job Id
    JD4633956
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    UP, IN, India
  • Education
    Not mentioned
  • Experience
    Year