Job Description

Job Title: Customer Support Representative - Amazon Seller Account

About the Role

We are looking for a proactive and detail-oriented

Customer Support Representative

to handle customer inquiries, issues, and requests for our Amazon store. You will be the first point of contact for our customers, ensuring they receive prompt, friendly, and effective support. Your role is critical in maintaining our high seller rating, building trust with customers, and supporting smooth order fulfillment.

Key Responsibilities

Respond promptly to customer messages and inquiries via Amazon Seller Central within the required response time.

Resolve issues related to orders, returns, refunds, replacements, shipping delays, and product inquiries.

Communicate with fulfillment teams (FBA or FBM) to ensure timely and accurate order processing.

Manage returns and claims in compliance with Amazon's policies.

Monitor customer feedback, product reviews, and seller ratings, and take proactive steps to maintain high performance metrics.

Escalate unresolved issues to management and collaborate on effective solutions.

Document common customer issues and suggest process improvements.

Stay up to date with Amazon policies, customer service best practices, and product knowledge.

Qualifications & Skills

Previous experience in

customer support

(Amazon, eCommerce, or retail experience preferred).

Strong written and verbal communication skills in English (additional languages are a plus).

Ability to multitask, prioritize, and resolve issues under tight deadlines.

Familiarity with Amazon Seller Central is highly desirable.

Problem-solving mindset with a customer-first attitude.

Basic knowledge of Microsoft Office/Google Workspace tools.

Performance Goals

Maintain

100% response rate

within Amazon's 24-hour requirement.

Achieve high customer satisfaction and positive feedback.

Minimize A-to-Z claims and negative reviews.

Support smooth operations to maintain excellent seller account health.

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Language:

Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 6391111662