Customer Support Representative

Year    UP, IN, India

Job Description

Type:

Full-Time | Immediate Joiner Preferred

Salary:

?15,000 - ?22,000/month (Based on Experience)

About Us:



We are a fast-moving logistics company helping businesses manage deliveries, pickups, and transportation across [regions you operate in]. We're looking for a

Customer Service Associate (CSA)

to support our clients and delivery operations with prompt, professional service.

Key Responsibilities:



Handle customer queries via phone, email, or WhatsApp (B2B and/or B2C clients) Track shipments, resolve delivery issues, and coordinate with the operations team Update customers on delivery timelines, delays, or changes Maintain accurate records of customer interactions Escalate urgent or unresolved cases to supervisors or relevant departments Ensure high customer satisfaction and quick resolution times

Requirements:



6 months to 2 years of customer service experience (logistics, courier, e-commerce preferred) Strong communication skills in Hindi & English Comfortable using phone, WhatsApp, email, and basic tools like Excel or Google Sheets Patience, problem-solving mindset, and ability to stay calm under pressure Immediate joiner preferred
Job Type: Full-time

Pay: ?8,086.00 - ?25,451.39 per month

Schedule:

Day shift
Language:

Hindi (Required) English (Required)
Work Location: In person

Speak with the employer


+91 7428232152

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Job Detail

  • Job Id
    JD3834746
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    UP, IN, India
  • Education
    Not mentioned
  • Experience
    Year