Job Description

Job Title:

ERP Support / Service Executive (Texma ERP)

Location:

Dehradun (Only local candidates can apply)

:

We are looking for a

Support / Service Executive

to provide customer support for

Texma ERP Software

. The selected candidate will receive training on ERP modules and will assist clients in resolving software-related issues.

This role involves handling customer queries, coordinating with the technical team, training users, and ensuring customer satisfaction.

Key Responsibilities:

Handle support queries from customers and understand their issues Document and resolve issues using standard procedures Escalate unresolved issues to the manager when required Coordinate with the technical team to resolve issues within timelines Install ERP applications and perform basic testing Train customers and end users on ERP modules and features Provide functional support to users across departments Manage user access and permissions Take ownership of support tickets and follow up until closure Provide regular updates to customers on issue status Prepare and submit daily end-of-day reports Arrange external technical support when first-level resolution is not possible Stay updated with new software features and tools

Required Skills & Qualifications:

Degree in

IT / Computer Applications

or

B.Com / M.Com / MBA

Minimum 1-2 years experience

in ERP support, software support, or customer support roles Good knowledge of

Microsoft Excel

and

MS Office

Good communication skills in

English and Hindi

Ability to understand and explain software features clearly Strong problem-solving and coordination skills

Job Type:

Full-time

How to Apply:

Interested candidates from

Dehradun only

can apply via Indeed.

Job Type: Full-time

Pay: ₹15,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

Sahstradhara, Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person