Job Description

Role Overview

As a

Customer Service Representative (CSR)

at Pert, you will be the first point of contact for our customers, ensuring smooth communication, resolving queries, and providing product-related support. This role is ideal for freshers who are eager to begin their career in a customer-facing role with technical exposure.

Key Responsibilities

Handle inbound and outbound calls, emails, and chat support for customer queries. Assist customers with product-related information, troubleshooting, and service requests. Maintain accurate records of customer interactions in CRM systems. Collaborate with the technical and sales teams to provide quick resolutions. Ensure a high level of customer satisfaction through professional communication. Educate customers on Pert's home automation solutions and their usage.

Requirements

Bachelor's degree in

Electronics / ECE / EEE or related field

. Excellent communication skills in

English and Hindi

(spoken & written). Strong interpersonal skills and customer-centric approach. Ability to learn quickly and adapt to product knowledge. Good problem-solving skills with a proactive attitude. Basic knowledge of IoT or electronics is an added advantage.

What We Offer

Opportunity to build a career in a growing

IoT & Smart Home industry

. Exposure to

cutting-edge home automation products

. Professional training and mentorship from experienced teams. Growth opportunities within the organization. A supportive and collaborative work environment.
Job Types: Full-time, Permanent, Fresher

Pay: ?150,000.00 - ?180,000.00 per year

Benefits:

Cell phone reimbursement Paid sick time
Language:

Hindi (Required) English (Required)
Work Location: In person

Speak with the employer

+91 8886635910