Job Description

ABOUT KITAABH TECHNOLOGIES

At Kitaabh Technologies, we're transforming the accounting software landscape with intuitive solutions for accounting professionals, auditors, and businesses of all sizes.

ROLE OVERVIEW

As a Customer Support Representative

, you'll be the vital connection between our accounting software and clients, combining technical knowledge with accounting expertise to deliver exceptional support.

KEY RESPONSIBILITIES

Provide responsive support to accountants and financial professionals across multiple channels Guide clients through software features, transaction processing, and accounting workflows Troubleshoot and resolve technical issues related to accounting functions and system configurations Document customer interactions thoroughly with attention to accounting-specific details Collaborate with product teams to improve software functionality based on client feedback Build strong client relationships by understanding their accounting needs and our software capabilities Maintain professional communication while translating technical concepts into accessible language Contribute to knowledge base content for accounting-specific features Meet and exceed performance metrics for response time and customer satisfaction

REQUIREMENTS

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Experience & Education

Bachelor's degree in commerce, Accounting, Finance, or related field

2-3 years of customer support experience

, ideally with accounting software, OR CA/CMA professionals looking to transition into customer-focused roles Experience working with accounting professionals highly valued
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Desired Technical Skills

Proficiency in customer support platforms and CRM software Strong MS Office skills, particularly Excel for financial data analysis Understanding of accounting software systems and financial data structures
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Accounting Knowledge

Solid foundation in accounting principles, financial reporting, and taxation Understanding of accounting cycles, journal entries, and financial statements Familiarity with GST, TDS, and other tax-related requirements
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Communication & Soft Skills

Exceptional communication abilities

to explain complex accounting concepts clearly Strong problem-solving skills for resolving accounting and technical challenges Patience and empathy when working with clients under financial deadlines Adaptability in a fast-paced environment with evolving accounting requirements

WHAT WE OFFER

Work at the intersection of finance and technology Training on accounting principles and our software solutions Career growth opportunities with competitive compensation Collaborative environment with exposure to accounting technology innovation

Kitaabh Technologies is an equal opportunity employer.