Job Description

About

Kitaabh Technologies, we're transforming the accounting software landscape with intuitive solutions for accounting professionals, auditors, and businesses of all sizes.

Role Overview

As a

Customer Support Representative

, you'll be the vital connection between our accounting software and clients, combining technical knowledge with accounting expertise to deliver exceptional support.

Key Responsibilities

Provide responsive support to accountants and financial professionals across multiple channels Guide clients through software features, transaction processing, and accounting workflows Troubleshoot and resolve technical issues related to accounting functions and system configurations Document customer interactions thoroughly with attention to accounting-specific details Collaborate with product teams to improve software functionality based on client feedback Build strong client relationships by understanding their accounting needs and our software capabilities Maintain professional communication while translating technical concepts into accessible language Contribute to knowledge base content for accounting-specific features Meet and exceed performance metrics for response time and customer satisfaction
RequirementsExperience & Education

Bachelor's degree in Commerce, Accounting, Finance, or related field

2-3 years of experience

in customer support roles, preferably in accounting software Experience working with accounting professionals highly valued
Technical Skills

Proficiency in customer support platforms and CRM software Strong MS Office skills, particularly Excel for financial data analysis Understanding of accounting software systems and financial data structures
Accounting Knowledge

Solid foundation in accounting principles, financial reporting, and taxation Understanding of accounting cycles, journal entries, and financial statements Familiarity with GST, TDS, and other tax-related requirements
Communication & Soft Skills

Exceptional communication abilities

to explain complex accounting concepts clearly Strong problem-solving skills for resolving accounting and technical challenges Patience and empathy when working with clients under financial deadlines Adaptability in a fast-paced environment with evolving accounting requirements
What We Offer

Work at the intersection of finance and technology Training on accounting principles and our software solutions Career growth opportunities with competitive compensation Collaborative environment with exposure to accounting technology innovation
Kitaabh Technologies is an equal opportunity employer.

Job Type: Full-time

Pay: ?5.00 - ?5.50 per year

Benefits:

Health insurance
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Application Question(s):

Bachelor's degree in Commerce, Accounting, Finance, or related field Soild troubleshooting skills Do you have experience working with Startup? What is your CCTC? What is your ECTC? What is your notice period in days? Are you comfortable with Gachibowli, Hyderabad? How many years of work experience do you have with Customer Support? How many years of experience do you have with GST, TDS, and other tax-related requirements? Do you have experience working with SaaS based?
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person