who is proactive, detail-oriented, and customer-focused to join our growing team. This role is responsible for handling customer enquiries, order updates, and after-sales support while ensuring a smooth and positive customer experience across all communication channels.
Key Responsibilities
Respond to customer enquiries via
email, live chat, tickets,
in a professional and timely manner
Provide accurate
order status updates
Coordinate with
design, production, and dispatch teams
to resolve customer queries efficiently
Assist customers with
order changes
, size updates, artwork clarifications, and payment confirmations
Handle post-delivery issues such as
missing items, size concerns, delivery delays, or incorrect orders
Maintain clear and accurate
notes and records
in the ticketing system
Follow internal processes and escalation guidelines for complex or urgent cases
Ensure all communication is
clear, polite, and aligned with brand tone
Proactively follow up with customers when required to avoid delays
What We Offer
Full training
Supportive team environment
Opportunity for growth and long-term career development
Job Type: Full-time
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.