Responsible for product up selling and cross selling to maximize online sales. Acquire complete product and process knowledge for effective communication with customers. Act as a bridge between customers and internal respective stakeholders.
Principle Accountabilities
? Responsible for Handling Enquiries through various channels and provide relevant answers to customers through Live Chat, Phone calls, e-mail, WhatsApp messenger etc., regarding products and brand.
? Able to communicate concisely our company policies to the customer.
? Assist clients for on-line orders.
? To co-ordinate between customer, merchandiser and designer to get the requirements of the customers and implement the same.
? Responsible for booking and follow-up with factory coordinator until the product gets dispatched.
? Working closely with the Merchandising teams and liaise with logistics to ensure on time products delivery to the customers.
? Responsible for informing merchandising for any E-Com Inventory updating
? Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
? Responsible for managing the Leads and converting them into Sales
? Responsible to update the Lead management Software with all the current Leads, Follow-up the dates and closing the same in coordination with the store team and the customers
? Assist customers with after-sales service issues
? Responsible for sharing promotions from the CLP platform through WhatsApp.
? Develop collaborative, positive working relationships with the retail front line sales personnel
Desired Skills And Experience
Excellent Customer Service skills
Good Interpersonal skills & Excellent Communication Skills
Personality & Grooming skill
Job Type: Full-time
Pay: ?25,000.00 - ?35,000.00 per month
Benefits:
Health insurance
Leave encashment
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Yearly bonus
Education:
Bachelor's (Preferred)
Language:
English (Preferred)
Work Location: In person
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