Job Description

(10 Points):

Handle

100% inbound voice calls

from customers in a professional and courteous manner. Address customer queries, concerns, and service-related requests efficiently. Provide accurate information regarding insurance services and policies as per guidelines. Ensure

high levels of customer satisfaction

by delivering quality support on every call. Maintain proper documentation and update customer details in the system. Communicate clearly and confidently in

Hindi and English

. Follow company processes, compliance standards, and call quality parameters. Work collaboratively with team members and supervisors to achieve service goals. Manage call volumes effectively while maintaining service quality standards. Demonstrate a customer-first attitude with a willingness to learn and grow in the role.

Eligibility Criteria:

Any Graduate (Mandatory) Hindi & English communication skills required Freshers and experienced candidates welcome Insurance or BPO experience is an added advantage

Salary Package:

Freshers: Up to

?2.5 LPA

Experienced: Up to

?4.0 LPA

Job Types: Full-time, Permanent, Fresher

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Education:

Bachelor's (Required)

Language:

English (Required) Hindi (Required)
Location:

Navi Mumbai, Maharashtra (Required)
Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Paid time off Provident Fund
Education:

Bachelor's (Required)
Language:

English (Required)
Work Location: In person