Job Description

Job Summary:

We are seeking a friendly and customer-focused Customer Support Executive to assist customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling customer interactions across phone, email, chat, or in person.

Key Responsibilities:

Respond to customer inquiries in a timely and professional manner Resolve customer complaints and issues effectively Provide accurate information about products and services Maintain records of customer interactions and transactions Follow up with customers to ensure issue resolution Escalate complex issues to the appropriate department Meet customer satisfaction and performance targets Adhere to company policies and service standards

Required Skills & Qualifications:

High school diploma or bachelor's degree (preferred) Previous experience in customer service or support (an advantage) Strong communication and interpersonal skills Ability to handle difficult customers calmly and professionally Basic computer skills and familiarity with CRM systems Good problem-solving and multitasking abilities

Personal Attributes:

Patient and empathetic Positive attitude and team-oriented Good listening skills Reliable and punctual
Job Type: Full-time

Pay: From ?11,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Education:

Secondary(10th Pass) (Preferred)
Work Location: In person