Central Academy is one of India's leading educational institutions, committed to academic excellence and holistic student development. We are looking for a dedicated and empathetic
Customer Support Executive
to be the first point of contact for parents, students, and other stakeholders--ensuring smooth communication and efficient resolution of queries.
Key Responsibilities:
Handle inquiries from parents and students through phone calls, emails, and in-person interactions.
Provide accurate information regarding admissions, fees, events, and school policies.
Maintain proper records of communication and follow up on pending requests or issues.
Coordinate with administrative and academic departments to resolve queries effectively.
Manage and update contact databases and parent communication logs.
Assist in organizing parent meetings, feedback sessions, and admission-related events.
Ensure a professional and courteous experience for every stakeholder.
Requirements:
Bachelor's degree in any discipline.
1-3 years of experience in customer service, front office, or administrative support (experience in an educational setup preferred).
Excellent communication skills in English and Hindi.
Strong interpersonal skills and a polite, patient demeanor.
Proficiency in MS Office and basic data management tools.
Ability to multitask and handle pressure during peak admission periods.
Key Skills:
Communication & Relationship Management
Problem Solving & Coordination
Patience & Professionalism
Attention to Detail
Time Management
Benefits:
Competitive salary based on experience
Supportive and collaborative work environment
Opportunity to grow within the Central Academy network
How to Apply:
Interested candidates can send their updated resume to
contact@centralacademy.ac.in
with the subject line:
Application for Customer Support Executive - Jodhpur Campus
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
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