As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth shopping experience for Nangaliya Ruchira's customers. You will be the voice of our brand, ensuring customer satisfaction and retention.
Key Responsibilities
? Customer Support: Handle inquiries via calls, WhatsApp, email, and social media DMs related to orders, product details, returns, and exchanges.
? Order Management: Assist customers in placing orders, tracking shipments, and resolving order-related issues.
? Complaint Resolution: Address and resolve customer complaints efficiently while maintaining a positive brand image.
? Follow-ups: Ensure timely follow-ups for unresolved queries and provide updates to customers.
? Feedback Collection: Gather customer feedback and share insights to improve products and services.
? Maintain Records: Keep detailed records of customer interactions, issues, and resolutions.
Requirements
1. 1-3 years of experience in customer service (fashion or e-commerce preferred).
2. Excellent verbal and written communication skills.
3. Ability to handle customer concerns with patience, empathy, and professionalism.
4. Basic knowledge of e-commerce platforms and order management systems.
5. Strong problem-solving skills and ability to multitask.
6. Passion for fashion and customer engagement.
Job Type: Full-time
Pay: ?15,000.00 - ?25,000.00 per month
Language:
English (Required)
Work Location: In person
Speak with the employer
+91 9214087162
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