Job Description

We are looking for highly motivated results-driven individuals to help create a great experience for our customers.

Location: Anywhere/Remote

You should have:

? 0-2 years of customer support/ Tele-calling/ Inside sales experience within a fast-

paced environment.

? Willingness to work in rotational shifts and rotational week-offs

? Strong communication skills in all forms - written and verbal in English.

? Enthusiasm, humour, and the ability to convey this via phone, email, and chat.

? Ability to problem-solve and identify process efficiencies and improvements.

? Attention to detail and be self-driven.

? Ability to prioritize and manage time effectively.

? Proficiency in Microsoft Office Suite (Word, PowerPoint, and Excel) and/or Google Sheets,

Docs and Slides (preferable)

Your job responsibilities:

? Be the first-point-of-contact for any issue the customer is facing.

? Handle support related issues for all our products across ,email (tickets), phone and chat.

? Ensuring customers are happy and continue using our services and products

? Proactively reach out to the customers when you sense trouble.

? Get to know your customers better and document them in a CRM or Google Sheet.

About Telebu - www.telebu.com

Telebu is not your regular IT company - although we do qualify on some counts. Been around for 20+years - check! Techie-sounding name - check! Enterprise clients from all industry sectors - check! But that's only part of our story. We're a modern and forward-thinking organization, and we function just like a start-up.

That's because we want to hear your new ideas, we actively seek to create an environment of camaraderie, and we don't believe in following rigid hierarchy structures. We encourage and enable you to bring your best to work every day. So join us, and be a part of a new age organization that challenges you to be your best, and prides itself in creating the best products and solutions.

Some of our major successes include SMSCountry, grptalk and Hub.

Job Types: Full-time, Fresher

Pay: ?10,000.00 - ?12,000.00 per month

Benefits:

Health insurance Provident Fund Work from home
Schedule:

Rotational shift Weekend availability
Language:

Hindi (Preferred) English (Required)
Work Location: Remote