Job Description

Job Title:

Customer Service Executive (CSE) - UK Process (Voice)

Location:

Chandigarh

Shift:

UK Shift

Process:

Voice Support

:

We are hiring

Customer Service Executives (CSE)

for a

UK voice process

. The role involves handling inbound customer calls, resolving queries, and delivering an excellent customer experience while maintaining quality and compliance standards.

Key Responsibilities:

Handle inbound voice calls from UK customers professionally Resolve customer queries related to services, billing, or general support Maintain accurate records of customer interactions in the system Ensure high levels of customer satisfaction and first-call resolution Follow process guidelines and quality parameters Escalate complex issues to the concerned team when required

Eligibility Criteria:

Excellent verbal communication skills in English Minimum

6 months to 1 year

of experience in a UK voice process preferred Freshers with strong communication skills may also apply Comfortable working in UK shifts Good listening and problem-solving skills Basic computer knowledge

Perks & Benefits:

Competitive salary package Stable process with growth opportunities Professional work environment Training and skill development

Interested candidates can apply or contact us directly.

(navdhasharma@zouma.ai)

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person