Job Description

About the Role

We are looking for a proactive

Customer Support Executive

who is comfortable working on computers, loves helping customers, and can communicate clearly in English.

No technical background is required

--we will train you.

Your main responsibility will be to support new customers after they purchase our online software. You will help them get started, understand the software, and guide them through basic setup tasks.

Key Responsibilities

Provide

onboarding support

to new customers after software purchase Assist customers in

sorting & uploading data using Excel sheets

Help clients with

WhatsApp Business integration

(basic setup--training provided) Conduct

online training sessions

to explain software features Respond to customer queries through call, email, and WhatsApp Maintain high levels of customer satisfaction and clear communication Coordinate with internal teams if any issue needs escalation Ensure timely follow-up and support closure for each client Maintain accurate records of customer interactions

Required Skills

Good communication skills in English

(written & verbal) Strong comfort with

computers, Excel, and basic online tools

Ability to learn software quickly Problem-solving attitude and patience Professional behavior and customer-friendly approach

Preferred (Not Mandatory)

Experience in customer support, telecalling, or software onboarding Basic knowledge of CRM, Excel, or WhatsApp Business tools

Benefits

Full training provided Friendly and supportive team Career growth opportunities in software & SaaS industry Performance-based incentives

Who Should Apply?

If you are someone who:
? Enjoys helping customers
? Can handle calls & online meetings confidently
? Has good command over English
? Wants to build a career in the software industry
...then this role is perfect for you!

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Work Location: In person