Job Description

We are seeking a dedicated Customer Support Representative to deliver high-quality assistance to our customers through non-voice communication channels. This role involves being the primary point of contact for customer interactions, ensuring queries are handled efficiently while maintaining a positive customer experience across email, chat, and social media platforms.

Key Responsibilities

Handle customer inquiries promptly and professionally via email, live chat, and social media channels Provide accurate information, support, and issue resolution to customers Maintain and update customer records, sales data, and internal databases Stay informed about products and services to offer effective support Follow up with customers for feedback, confirmations, and payment-related matters Ensure customer issues are resolved within defined timelines Work during night shifts from

9:00 PM to 6:00 AM

Required Qualifications & Skills

Working knowledge of MS Office applications (Excel, Word, and Email) Strong ability to work independently as well as collaboratively within a team Good multitasking and time-management skills Strong typing proficiency (minimum lower typing qualification required) Any Undergraduate or Postgraduate degree Excellent written and verbal communication skills 1-3 years of experience in Sales, Marketing, or Customer Support roles Candidates must be based in

Chennai

We are looking for someone nearby Porur, Chennai range only. The location of the office is Iyyappanthangal.

Compensation

Monthly salary ranging from

?20,000 to ?25,000

, based on experience and skill set

Work Mode

In-office / On-site

Speak with the HR+91 8754543986
Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time
Work Location: In person