Job Description

- Customer Support (Black Gold / Broadband / IPRU Processes)

Position:

Customer Support Executive / Customer Service Associate

Location:

Indore

Work Mode:

Work from Office

Shifts:

Rotational Shifts (24x7 environment, Night shifts included)

Eligibility Criteria

Minimum Qualification: 12th Pass / Graduate (specific to process). Freshers & Experienced both can apply. Good communication skills in English & Hindi (additional fluency may be required as per process). Basic computer knowledge & typing speed. Candidates with prior experience in BPO, telecom, broadband, or insurance domain will be preferred.

Process Coverage

Black Gold

- Voice Process (Customer Query Resolution).

Broadband

- Chat/Voice Support (Internet & Connectivity Services).

IPRU (Insurance)

- Customer Relationship / Insurance Support.

Roles & Responsibilities

Handle inbound & outbound customer queries across assigned process. Provide accurate information and timely resolution of issues. Assist with broadband services (connection, billing, technical complaints) in Broadband process. Guide customers regarding insurance policies, renewals, claims, and documentation in IPRU process. Maintain quality standards and ensure customer satisfaction. Accurately update customer details and follow compliance guidelines.

Key Skills

Excellent communication and interpersonal skills. Problem-solving ability and customer handling skills. Willingness to work in rotational shifts. Domain-specific knowledge (Telecom / Internet / Insurance) will be an added advantage.
Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Language:

Hindi (Preferred) English (Required)
Work Location: In person

Speak with the employer

+91 95226 00115