Job Description

Respond to Customer Inquiries:

Handle customer queries via phone, email, or live chat in a professional and timely manner.

Resolve Complaints:

Address and resolve customer complaints or issues effectively, ensuring customer satisfaction.

Provide Product/Service Information:

Offer accurate details about products or services, including features, pricing, and availability.

Maintain Records:

Document all customer interactions, transactions, feedback, and actions taken in the system.

Follow-Up:

Ensure follow-up with customers to confirm resolution and satisfaction.

Support Sales and Service Teams:

Coordinate with internal departments to solve complex customer issues.

Meet Performance Targets:

Achieve customer service goals such as response time, resolution time, and customer satisfaction scores.

Stay Updated:

Keep up-to-date with product knowledge, company policies, and system changes.

FOR MORE INFORMATION CONTACT ON 8827277596.

Job Types: Full-time, Permanent

Pay: ?11,410.81 - ?21,540.10 per month

Benefits:

Paid sick time
Schedule:

Monday to Friday Night shift
Supplemental Pay:

Yearly bonus
Experience:

Customer support: 1 year (Required)
Language:

English (Required)
Location:

Indore, Madhya Pradesh (Required)
Shift availability:

Night Shift (Required)
Work Location: In person

Speak with the employer

+91 8827277596