Job Description

Student Support Executive (Customer Support Executive)

Edujam LLP - Education / EdTech

Location:

Navi Mumbai & Thane, Maharashtra

Job Type:

Full-Time

Salary:

?16,000 - ?22,000 per month +

Uncapped Incentives

Experience:

0-2 Years (Freshers Welcome)

Website:

www.edujam.in

About Edujam LLP:

Edujam LLP is a fast-growing EdTech organization dedicated to supporting students throughout their academic journey. We collaborate closely with students and partner universities to provide seamless academic coordination, guidance, and support.

About the Role:

We are hiring a

Student Support Executive

who is passionate about education and student success. You will be the primary point of contact for students, ensuring smooth onboarding, resolving queries, and coordinating academic and administrative processes.

If you enjoy helping people, communicating clearly, and working in a student-focused environment, this role is perfect for you.

Key Responsibilities

Student Onboarding & Documentation

Verify academic and ID documents during admissions and course progression Handle student interactions via calls, emails, and in-person meetings

Student Query Resolution (Calls Mandatory)

Address student concerns with empathy, clarity, and professionalism

Fee Collection & Records Management

Assist with fee collection, issue receipts, and maintain accurate financial records

Academic Communication

Share updates related to assignments, exams, results, and university circulars

Data Management

Maintain organized digital and physical student records

Follow-Ups

Regular follow-ups on pending fees, missing documents, and student requirements

Internal & University Coordination

Coordinate with internal teams and partner universities to resolve issues

Operational Support

Support exam registrations, academic events, and other student-facing processes

Who Can Apply?

Education:

Bachelor's degree in any stream (mandatory)

Experience:

0-2 years Fresh graduates with strong communication skills are encouraged to apply

Languages:

Fluency in

Hindi and English

(spoken & written)

Skills We're Looking For:

Excellent verbal and written communication Friendly, empathetic, and solution-oriented attitude Strong organizational and time-management skills Ability to multitask and meet deadlines Team player with a passion for education and student success

Work Schedule

Days:

Monday to Saturday

Timings:

10:00 AM - 7:00 PM

What You'll Gain:

Hands-on experience in student services and academic operations Exposure to university-level coordination and processes Career growth opportunities in the fast-growing EdTech sector Skill development in communication, coordination, and documentation Supportive and student-focused work culture

Yearly Bonus + Uncapped Incentives

Ready to Apply?

Send your updated resume to:

ruwaida.hredujam@gmail.com

For queries:

+91 93727 24691

Join Edujam LLP and be part of a team where student success begins with your support.

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

Internet reimbursement Paid time off
Work Location: In person