Job Description

Respond promptly to student inquiries through calls, emails, WhatsApp, and chat support. Guide students on course details, access, login issues, and learning portal navigation. Resolve technical or payment-related issues by coordinating with the concerned teams. Provide continuous support to students post-enrollment to ensure smooth learning experience. Assist learners in scheduling classes, understanding course modules, and accessing recorded sessions. Address refund, rescheduling, or course upgrade-related queries professionally. Maintain a positive, empathetic, and professional attitude toward students. Build trust and rapport with learners to ensure high satisfaction and retention. Collect student feedback and escalate issues to improve services. Follow up with enrolled students to check on their progress and resolve concerns. Re-engage inactive learners and encourage them to continue their learning journey. Inform students about new courses, workshops, webinars, and offers. Maintain records of student interactions, feedback, and issues. Update CRM/ERP systems with accurate details of conversations and resolutions. Generate daily/weekly reports on support activities and share insights with the management team. Stay updated with the latest course content, stock market trends, and platform features. Participate in regular training sessions to enhance support and communication skills. Coordinate with the sales, technical, and academic teams for faster resolution of queries. Share common student concerns with the management for process improvement.
Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

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