Handle incoming customer queries via calls, chat, email, and social media in a timely and professional manner.
Provide accurate, valid, and complete information by using the right tools and processes.
Proactively resolve customer concerns and follow up to ensure full resolution.
Coordinate with internal teams like Operations, Tech, and Route Opertaors to address and close loop on customer issues.
Log and track customer interactions and feedback to help improve service quality.
Identify recurring issues and suggest improvements to processes or communication.
Contribute to a culture of continuous improvement and high customer satisfaction.
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