Job Title: Customer Support Executive - Blended Process
Company: Money View
Job Summary:
We are looking for a Customer Support Executive for a blended process role involving voice calls, emails, and chat support. The candidate will handle customer queries, resolve issues efficiently, and ensure high customer satisfaction.
Key Responsibilities:
Handle inbound/outbound calls, emails, and chat support
Resolve customer queries, complaints, and service requests
Maintain accurate records in CRM systems
Follow SOPs, quality standards, and compliance guidelines
Achieve productivity, quality, and customer satisfaction targets
Required Skills:
Excellent communication in English + Hindi (average English will not be considered)
Minimum 2 years of relevant experience in Customer Support is Mandatory ( NBFC , Banking , Fintech )
Customer handling and problem-solving skills
Basic computer knowledge and CRM tools
Salary based on previous experience and previous salary
Job Types: Full-time, Permanent
Pay: ₹400,000.00 - ₹600,000.00 per year
Benefits:
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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