Company Description PACT Machines Pvt. Ltd., the authorized dealer for Volvo and SDLG Construction Equipment in Kerala, is a trusted name in the construction industry. We are dedicated to delivering high-quality products and exceptional aftersales service across the state.
Role Description
The Customer Support Representative will be responsible for acquiring and retaining customers by closely coordinating with the parts and service departments. This role focuses on customer coverage, retention, development, and ensuring high levels of customer satisfaction within an assigned sales territory.
Job Title: Customer Support Representative
Location: Thrissur
Key Responsibilities:
Develop the assigned territory to its maximum potential for both the customer and the company
Promote and maintain long-term customer relationships, particularly in product support
Ensure effective coverage of designated customers as per company guidelines
Build and manage a customer profile database.
Maintain all required reports related to the territory
Prepare sales forecasts and business plans for each assigned customer
Qualifications & Skills
:
ITI or Diploma or Graduate in any discipline
Freshers / Experience in customer support or aftersales operations is a plus
Strong communication and interpersonal skills
Ability to work independently and as part of a team
On-field work;
candidates must be willing to travel extensively. Candidates from South Kerala location is preferred
Compensation & Benefits
:
Salary: ?15,000/- to 18000 /-
Salary will not be a constraint for the right candidate
Other Benefits:
TA, DA, PF, ESI, Incentives, Annual Bonus
Job Types: Full-time, Permanent, Fresher
Pay: ?15,000.00 - ?18,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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