Upride is reimagining India's driving education ecosystem with tech-enabled training, transparency, and safety. From learner enrollment to licensing, we make the journey simple, trustworthy, and professional.
We are looking for a proactive and patient Customer Support Executive who will act as the bridge between learners, instructors, and the Upride operations team.
Your primary responsibilities will be to:
? Handle disputes or misunderstandings
? Provide timely updates to learners
? Ensure an overall smooth customer experience
This is not a call-center style role -- it requires empathy, communication skill, and problem-solving, not scripts.
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Key Responsibilities
Manage customer communications across *phone calls, WhatsApp, email, and in-app chat.
Resolve disputes between learners and instructors with fairness and professionalism.
Share timely updates regarding classes, schedule changes, pickup/drop details, or instructor assignment.
Keep accurate records of each customer query, follow-up, and resolution.
Coordinate with operations team to ensure quick issue resolution.
Escalate critical issues to the management team when needed.
Provide a "warm and trusted" experience throughout the learner journey.
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