Job Description

Non voice process

Key Responsibilities:

Customer Interaction: Respond to customer inquiries via email and social media in a timely and professional manner.

Issue Resolution: Diagnose and resolve customer issues, ensuring a positive customer experience.

Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and support to customers.

Documentation: Accurately log and track customer interactions and issues using our CRM system.

Feedback: Collect and relay customer feedback to relevant departments for continuous improvement.

Problem Solving: Analyze customer concerns and provide solutions or escalate issues to the appropriate department when necessary.

Follow-Up: Ensure follow-up on customer issues and confirm resolution to maintain high levels of customer satisfaction.

Team Collaboration: Work closely with other departments to resolve complex issues and improve overall customer experience.

Qualifications:

Education: High school diploma/Bachelor's degree or equivalent.

Experience: Previous experience in customer support or a similar role is preferred.

Skills:

Excellent verbal and written communication skills.

Perfect at email writting

Strong problem-solving abilities and attention to detail.

Ability to work under pressure and manage multiple tasks simultaneously.

Proficiency in using customer support software and CRM systems.

Strong interpersonal skills and a customer-centric attitude.

Additional Requirements:

Flexibility to work in shifts, including weekends and holidays, if required.

Ability to handle a high volume of customer interactions daily.

Job Type: Full-time

Pay: ₹25,000.00 - ₹36,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person