Job Description

About Us:

Arvind Lifestyle brands Limited is dedicated to providing exceptional service and support to our customers. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Executive.

Job Overview:

As a Customer Support Executive, you will be the first point of contact for our customers, providing them with prompt, professional, and courteous support. You will handle inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.

Issue Resolution: Diagnose and resolve customer issues, ensuring a positive customer experience.

Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and support to customers.

Documentation: Accurately log and track customer interactions and issues using our CRM system.

Feedback: Collect and relay customer feedback to relevant departments for continuous improvement.

Problem Solving: Analyze customer concerns and provide solutions or escalate issues to the appropriate department when necessary.

Follow-Up: Ensure follow-up on customer issues and confirm resolution to maintain high levels of customer satisfaction.

Team Collaboration: Work closely with other departments to resolve complex issues and improve overall customer experience.

Qualifications:

Education: High school diploma/Bachelor's degree or equivalent.

Experience: Previous experience in customer support or a similar role is preferred.

Skills:

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work under pressure and manage multiple tasks simultaneously.

Proficiency in using customer support software and CRM systems.

Strong interpersonal skills and a customer-centric attitude.

Additional Requirements:

Flexibility to work in shifts, including weekends and holidays, if required.

Ability to handle a high volume of customer interactions daily.

Basic technical knowledge related to Ecommerce is a plus.

What We Offer:

Competitive salary and benefits package.

A positive and collaborative work environment.

Job Type: Full-time

Pay: ?150,000.00 - ?372,000.00 per year

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person