Job Description

The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

Having daily interactions with the customer to handle issues from end to end via call Going the extra mile to engage customers in solving issues and ensuring satisfaction Quickly and effectively building rapport with customers while diagnosing and resolving ssues Providing white glove service and having the ability to provide an overall excellent customer experience Managing customer expectations regarding estimated response times

Essential Functions

An obligation to deliver exceptional customer service Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

Educational/Work Experience and Requirements

Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus Must have at least six months customer service experience or equivalent

Perks : Free Cab& Food provided

Point of Contact : Samuel

Ph. No. : 8147091053

Email : ruivah.samuel@intouchcx.com

Job Type: Full-time

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

Food provided Health insurance Life insurance Provident Fund
Work Location: In person