We are looking for a friendly, energetic, and customer-focused individual to join our team as a
Customer Support Executive.
The role involves handling guest inquiries, resolving issues, and ensuring a seamless guest experience from booking to checkout.
Key Responsibilities:
Respond to guest inquiries through phone, email, and in-person in a timely and professional manner.
Assist guests with reservations, check-in/check-out processes, and general queries.
Provide information about hotel services, amenities, and local attractions.
Handle customer complaints and resolve issues effectively to ensure guest satisfaction.
Maintain records of guest interactions and transactions.
Coordinate with housekeeping, food & beverage, and other departments to meet guest needs.
Follow company policies and procedures to ensure smooth operations.
Requirements:
Bachelor's degree / Diploma in Hospitality, Tourism, or related field (preferred).
Prior experience in
customer service/hospitality
is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving ability with a customer-first attitude.
Basic computer knowledge and ability to work with booking systems.
Willingness to work in shifts, including weekends and holidays.
Job Type: Full-time
Pay: ?15,000.00 - ?25,000.00 per month
Work Location: In person
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