Job Description

Job Title:

Customer Support Executive - Retention & Cancellations

Location:

Sector-48 Gurgaon (Work from Office)

Experience:

6 months to 1 year (E-commerce/Retention/Sales preferred)

Role Overview:

Join a leading refurbished electronics platform as part of our support team. You'll handle order cancellations and work to retain customers through persuasive, high-quality support via calls, chats, and emails.

Key Responsibilities:

Manage customer queries related to cancellations.
Retain customers by addressing concerns and offering solutions.
Coordinate with internal teams for escalations and refunds.
Maintain performance metrics: FRT, AHT & Retention %.

Requirements:

6-12 months of customer service experience.
Strong communication & objection-handling skills.
Experience in E-commerce/retention/sales preferred.
Comfortable with voice, chat & email support.
Open to undergraduates and graduates (graduates preferred).
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?19,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Rotational shift
Language:

Hindi (Preferred) English (Required)
Work Location: In person

Speak with the employer

+91 9667478804