Job Description

Roles and Responsibility:

Handle Client Calls

Attend inbound calls or make outbound calls to customers. Provide accurate information, guidance, and support.

Resolve Client Queries & Complaints

Understand customer issues and provide appropriate solutions. Escalate complex issues to senior teams if needed.

Maintain Call Quality & Professionalism

Follow communication guidelines, scripts, and company standards. Ensure polite, clear, and effective communication.

Provide Product/Service Information

Keep updated knowledge about the company's services/products. Educate customers when required.

Work in Shifts

Flexibility for rotational shifts, weekends, or night shifts depending on the process.

Education Qualification:

Minimum 1 year of relevant experience Graduate in any discipline. Proficiency in MS Excel and internet-based research. Quick learner with the ability to work independently and meet deadlines. Local candidate from Ahmedabad, ready to join immediately.
Job Types: Full-time, Permanent

Pay: ?22,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Can you work on Indian holidays, then you can take compensation for the same?
Experience:

International voice process: 1 year (Required)
Location:

Ahmedabad, Gujarat (Required)
Shift availability:

Night Shift (Required) Day Shift (Required)
Work Location: In person