Job Description

Customer Support Associate (Fresher / 0-6 Months Experience)

job description below for your reference. You can also refer to the website.

Responsibilities

Handle inbound calls from customers in the US and UK (International Voice / Semi-Voice Process) Learn and understand the products and services offered by the company Assist customers by resolving queries and providing accurate information Build and maintain good client relationships through professional communication Coordinate with internal departments to ensure customer issues are resolved efficiently Complete assigned customer tickets within timelines and ensure customer satisfaction Document customer interactions on the portal and use tools like Word, PowerPoint, and Excel for basic reporting

Qualifications

Fresher or up to 6 months of relevant experience Good communication skills--verbal and written Basic computer knowledge and ability to learn new tools or software quickly Ability to multitask, stay organized, and manage time effectively Willingness to work in all the shifts as per client requirement Graduate in any field (or pursuing final year, depending on company policy)

Perks & Benefits

Night shift allowance (Rs. 25/hour) Transport allowance (applicable as per shift and distance) Provident Fund Training and skill development opportunities
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time Provident Fund
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:

International Voice Process: 1 year (Required)
Location:

Ahmedabad, Gujarat (Required)
Shift availability:

Day Shift (Required) Night Shift (Required) Overnight Shift (Required)
Work Location: In person