Job Description

About the job

Position:

Customer Service Associate

Experiences:

0- 3 Years

Educational Qualification:

Any Graduate

Vacancy:

2

Location :

Aundh, Pune

Salary : 3 Lakhs - 5 Lakhs PA

Company Profile :

www.binated.com

Job Responsibilities

- Strong command over written English (grammatically correct written English)
- Command over French language to assist the client through email, chat or phone
- Customer Support - Assist the customer process and solve Customer queries.
- Ensuring customer satisfaction through prompt responses and query resolution
- Coordinate with internal team for issue resolving & coordination with customer
- To ensure that tasks are completed daily and in a timely manner
- Respond to customers in tickets issues, follow-ups, etc.

Mandatory Requirements

Should be ready to work in Night shifts and 5 days working. Should be ready to Work from Office

Soft Skills:

Excellent verbal and written communication skills Should possess prioritizing and organizing skills Logical and reasoning abilities to take right decisions to resolve customer's issues. Result oriented who can drive towards stringent targets. Basic knowledge of Customer Services Should be punctual and responsible with work Should have the passion to learn and grow
Job Type: Full-time

Pay: ?300,000.00 - ?500,000.00 per year

Benefits:

Leave encashment Provident Fund
Application Question(s):

Are you willing to work in the night shift ?
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Required)
Language:

French (Required) English (Required)
Work Location: In person