Job Description

:

We are looking for energetic and customer-focused individuals to join our support team. As a

Customer Support Representative

, you will interact with customers via phone, chat, or email to resolve queries, provide information, and ensure customer satisfaction.

Responsibilities:

Answer incoming calls and respond to customer emails/chats. Make outbound calls to follow up or confirm information. Provide accurate product/service information. Record customer interactions in the CRM system. Work closely with internal teams to resolve customer concerns.

Key Responsibilities:

Handle

inbound and outbound customer calls

in a professional manner.

Job Requirements:

Age:

18 to 35 years

Education:

Minimum 12th pass or equivalent; graduates preferred.

Communication Skills:

Good command of English and/or local language(s)

Experience:

Freshers and experienced candidates are welcome.

Computer Skills:

Basic knowledge of MS Office and typing. Respond to customer inquiries via

voice and non-voice channels

(calls, emails, chat). Resolve product or service issues by clarifying customer complaints and providing appropriate solutions. Maintain accurate records of customer interactions and follow-up actions. Meet individual and team performance targets.
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,620.65 - ₹29,798.27 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person