Job Description

Job Title:

Customer Support Representative - US Shift

Department:

Customer Support / Operations

Location:

Ambala Cantt

Shift:

US Shift (Night Shift / Rotational Shifts)

:

The Customer Support Representative will be responsible for handling customer queries, resolving complaints, and providing product/service support through calls, emails, and chat.

Key Responsibilities:

Handle inbound/outbound customer calls for US customers Respond to customer emails and chat queries Resolve customer complaints quickly and professionally Maintain accurate customer records in CRM Meet quality and productivity targets Escalate complex issues to senior teams when required
Eligibility:For Freshers:

Any Good communication skills in

English (verbal & written)

Basic computer knowledge
For Experienced Candidates:

1-5+ years experience in BPO / KPO / International Voice/Chat/Email Support Prior US/UK process experience preferred
Skills Required:

Excellent spoken English Active listening and problem-solving skills Ability to handle customer calls professionally Basic MS Office and typing skills
Job Types: Full-time, Permanent, Fresher

Pay: ?8,000.00 - ?30,860.62 per month

Benefits:

Provident Fund
Work Location: In person