Job Description

Company Name: VARITE India Private Limited
About The Client:
A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.
About The Job:

• As a client's University Customer Service and Support Operations Lead, you will be responsible for architecting and managing the internal Support function for the Global Learning and Development business unit across Learning Operations, Learning Delivery, our native Learning Management System, and Certification, with the aim of improving the overall customer and employee support experience and scaling effectively as the business grows.
• Refinement of the support design and processes, and standard operating procedures.
• Team-focused deliverables will include setting client's University Customer Service and Support goals and SLAs, providing training and documentation on support processes and policies and creating a system to recognize good service.
• Lead the client's University Customer Service and Support Team and day-to-day Support operations.

Qualifications:

• Minimum of 10-12 years of high-tech/SaaS industry experience, including 5+ in Customer Support operations or support delivery
• Prefer prior experience with implementing or supporting ServiceNow products
• Strong cross-functional, technical Program/Project management experience including planning, scheduling, monitoring and stakeholder reporting
• Strong customer orientation and a desire for achieving excellence in customer satisfaction and support service delivery
• Excellent communications and interpersonal skills
• Education: Bachelor's degree, or equivalent experience

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.