Job Description

Summary:

Role is to handle Daily Backend Operations work i.e. End to End Order Management for Customers and Distributors who directly order products from Hollister, including Business-to-Business (B2B), Direct to Consumer (DTC), Hospitals & Veteran Affairs.

Responsibilities:

Order Management in SAP ECC. Discrepancies Handling like Shortages, Damages/Returns & Overages. Inquiries Handling. Quality Complaints. Process Orders. Provide Tracking/ETA to the End Customer/Key Distributors. Basic Finance Knowledge of Credit, Debit/Rebill and Reshipment. Customer Account Maintenance. Account Maintenance (Bill to, Sold to, Invoice Delivery Method). Adherence to Quality/Order Accuracy with defined SLA's & Metrics. Understand and manage Internal & External Stakeholders Expectations. Ability to resolve Complex Problems within the Process.

Essential Functions of the Role

:

Must have Hands on Experience in Order Management in SAP ECC Team Collaboration (India & Global (US) Team) Basic Excel Order Management Esker Knowledge (Added Advantage)

Work Experience Requirements

1-2 Years of Experience in Customer Service Field.

Education Requirements

Requires

Bachelor's or Master's Degree or University Degree or Equivalent.

Specialized Skills/Technical Knowledge:

Demonstrate Problem Solving Skills Must have Excellent Verbal, Written Communications and Customer Service Skills. Strong Team Player Strong Service & Result Orientation Participate/Lead Continuous Improvement in Process.






Location - Gurugram

Mode - Hybrid