Job Description

Role: Inbound-Inbound Customer Support Executive (Punjabi)

Location: J.P Nagar, Bengaluru

Experience: 1-3 Years

Role Overview:

This position is an entry level full time position who is sharp, can build a deep understanding of our customers - teachers and parents in the government school/anganwadi ecosystem. The candidate will work directly with Manager resolve user queries and help keep the customer care department running in an efficient and profitable manner, to increase customer satisfaction and meet their expectations.

Key Results

1. Establishing the trust and relationship with our users

2. Taking ownership of the testings and sharing the results them in a timely manner

3. Excellent communication and presentation skills

4. Humble and empathetic towards low-income smartphone users to try understand and solve their issues using our product

Key Activities

1. Work closely with product team and perform manual tests for seamless product operations

2. Meet personal targets and work towards meeting team targets.

3. Keeping a record of all of the insights

4. Interact with internal team members to discuss and escalate specific customer queries

5. Proactive approach towards support

6. Handle a large volume of inbound and outbound calls in a timely manner

7. Identify the needs of customers, resolve issues, and provide solutions.

Areas of responsibility

1. Daily tracker update on calls and testing completed

2. Meeting the testing targets and completing the task on time in order to deliver results for product development

3. Proactive approach towards testing and result oriented

4. Average Resolution Time (ART) to be maintained

5. Resolve issue as per the Customer Service Agreement and escalate in proper way according to escalation matrix

Critical Factors for Success

1. Seamless communication with your managers and colleagues

2. Close alignment with organisations core values and principles.

3. Mission driven, enthusiastic and optimistic - committed to transformation

4. Enjoyment and ability to handle multiple issues and solve problems in a high growth, entrepreneurial environment.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ?30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Application Question(s):

Total Experience in Customer Support ? Do you Speak Kannada and Hindi Fluently ? Current CTC ? Expected CTC ? Current Location ?
Work Location: In person